Help desk

If you wish to report a fault or submit a question or enquiry, please use the online Service Desk or contact us by telephone:

 

https://it-support.bfh.ch

 

T (within BFH)  84848

T (outside BFH) +41 31 848 48 48

 

Office hours: Mondays to Fridays 07:00 am to 12:00 pm and 1:00 pm to 5:30 pm.

Please use the online Service Desk as your first point of contact.

 

Important information online

Instructions, information on services and current fault reports can be found online at: 

 

https://sharepoint.bfh.ch/services/it

Regional support centres

In Bern, Biel and Burgdorf, on-site support is available from four regional centres, with two personnel on duty at all times:

• Bern-West (Fellerstrasse 11)
• Bern-East (Dammweg 3)
• Biel (Quellgasse 21)
• Burgdorf (Pestalozzistrasse 20)

 

Office hours: Mondays to Fridays 08:00 am - 12:00 pm / 1:00 pm - 5:00 pm

 

Periodic on-site support

On-site support at the Zollikofen, Biel-Solothurnstrasse and Burgdorf-Jlcoweg locations is available on three half-days per week (extended support), while all other locations receive half a day's support every second week (standard support).

 

If a fault develops, all locations can be reached within 15 minutes from the regional centres.

 

Lecturers and staff members who 

 

• need the advice and/or active (project) support of the IT Services Department in the event of specific problems
• require upgrading of existing IT services and platforms or
• who have questions about new applications and technologies 

 

are requested to contact the IT needs coordinator for their department as soon as possible. You will find a list of contact persons on the Sharepoint site of the IT Services Department.