IT services

The IT Services Department is responsible for the IT infrastructure at Bern University of Applied Sciences and provides help to lecturers, staff members and students by offering professional services. Do not hesitate to contact us with your enquiry.

IT support

Service Desk

If you wish to report a fault or submit a question or enquiry, please use the online Service Desk or contact us by telephone:

 

servicedesk.bfh.ch

 

T (within BFH)  84848

T (outside BFH) +41 31 848 48 48

 

Office hours: Mondays to Fridays 07:45 am to 12:00 pm and 1:00 pm to 5:30 pm.

Please use the online Service Desk as your first point of contact.

 

Important information online

Instructions, information on services and current fault reports can be found in the intranet.

On-site support

Regional support centres

In Bern, Biel and Burgdorf, on-site support is available from four regional centres, with two personnel on duty at all times:

  • Bern-West (Fellerstrasse 11)
  • Bern-East (Dammweg 3)
  • Biel (Quellgasse 21)
  • Burgdorf (Pestalozzistrasse 20)

 

Office hours: Mondays to Fridays 08:00 am - 12:00 pm / 1:00 pm - 5:00 pm

 

Periodic on-site support

On-site support at the Zollikofen, Biel-Solothurnstrasse and Burgdorf-Jlcoweg locations is available on three half-days per week (extended support), while all other locations receive half a day's support every second week (standard support).

 

If a fault develops, all locations can be reached within 15 minutes from the regional centres.

 

Specific needs

Lecturers and staff members who 

 

  • need the advice and/or active (project) support of the IT Services Department in the event of specific problems
  • require upgrading of existing IT services and platforms or
  • who have questions about new applications and technologies 

 

are requested to contact the IT needs coordinator for their department as soon as possible. You will find a list of contact persons on the Intranet.

Print page

IT support

Please initially report any problems to our

online Service Desk

Important information

Suggestions and information about services as well as current information about faults:

IT services

Contact

Bern University of Applied Sciences

IT services

Dammweg 3

CH-3013 Bern

T +41 31 848 33 00

F +41 31 848 48 99

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