IT Support should be your first port of call for any problems or support questions associated with the IT systems at BFH.
The IT service desk is based at Dammweg 3 in Bern. Wherever you are based you can contact the service desk for all IT support questions. Fault reports and support requests can be sent via the online service desk or by e-mail or telephone:
Hours of business
Monday – Friday
7 a.m. – 12 noon/1 p.m. – 5.30 p.m.
On site support
Support is provided by dedicated staff at the following sites:
- Bern (Dammweg 3, Fellerstrasse 11)
- Biel (Quellgasse 21, Solothurnstrasse 102)
- Burgdorf (Pestalozzistrasse 20)
- Zollikofen, (Länggasse 85)
When making an enquiry – whether through the online service desk or by telephone – please provide as much detail as possible. The more precisely you formulate your enquiry, the quicker we will be able to help.
Online service desk key data
When you create a ticket, you can enter the following details, some of which are mandatory:
- Type of enquiry (incident or service request)
- Subject (brief description)
- Text (detailed description)
- Attachments (documents or screen prints that highlight the issue and help explain it)
- Support region (select the appropriate support region)
- Address (select the site in the support region)
As a rule, the more complex the issue, the more detail we will require in order to resolve it. If you experience difficulties with a system, for example, the following details can help:
- Which system is it? What is the (complete) link that produced a problem?
- How did you want to access it? PC, notebook, other device? What is the operating system? Which Internet browser did you use?
- What was displayed? Was there an error message? What did it say?
- What have you done already to try to solve the problem? What were the results?
IT maintenance + disruptions
Please initially report any problems to our
Suggestions and information about services as well as current information about faults:
Bern University of Applied Sciences
T +41 31 848 48 48
F +41 31 848 48 99