Perceptions of and behaviours towards patient and visitor aggression in healthcare organizations. An international online survey and interview study

Patient and Visitor Aggression (PVA) is an international phenomenon that affects healthcare professionals across the globe, reduces patient safety and quality of care and incurring substantial financial costs.

Fiche signalétique

  • Département HESB | Santé
  • Pôle de recherche Efficacité et durabilité dans le système de santé
  • Champ de recherche Santé psychosociale, promotion de la santé, pévention
  • Durée (prévue) 01.01.2017 - 31.12.2019
  • Direction du projet Sabine Hahn
  • Équipe du projet Karin Peter
    Birgit Heckemann
  • Partenaires - établissements de recherche, y c. BFH HESB | Economie, Santé, Travail social
    The University of Melbourne
    University of Central Lancashire
  • Partenaires - secteur public Ontario Shores Centre for Mental Health Sciences
  • Mots-clés Patient- and Visitoraggression, Healthcare System, Nursing, Management

Contexte initial

Sub study 1 is an interview study with nurse managers, between autumn/winter 2015/2016 in the German-speaking part of Switzerland. The results contributed to the design of a questionnaire, our data collection tool for sub study 2. Sub study 2 is an international electronic survey aimed at obtaining an overview of PVA from a nurse manager perspective.

But

PERoPA aims to obtain an international overview of PVA in general and mental health hospitals, from a nurse managers' perspective. Specifically, we will collect information on how nurse leaders experience PVA, what they do about PVA.

Compétences clés

Prevention of Aggression, Management and aggressive behaviour, design of questionnaires, Survey Design, Mixt Method Design