FAQ swisscovery

BFH swisscovery is a search platform that covers the libraries of the Bern University of Applied Sciences and the Magglingen sports media library at EHSM. Searches can be extended to the holdings of all 475 participating libraries.

As a user you can add your library card(s) to your swisscovery account yourself or remove lost cards.

Library system swisscovery

What is swisscovery?

swisscovery is a new library system that links academic media collections throughout Switzerland. The portal lists more than 30 million books, series, journals and non-book materials as well as more than 3 billion electronic articles. As of December 7, 2020, it will be easier for you to search, borrow and return items from all collections. Services and fees will be standardised.

swisscovery is operated by the Swiss Library Service Platform (SLSP). The SLSP was founded by 15 universities. To date, 475 further libraries across Switzerland have joined.

What is BFH swisscovery?

BFH swisscovery is a search platform that covers the libraries of the Bern University of Applied Sciences and the Magglingen sports media library at EHSM. Searches can be extended to the holdings of all 475 participating libraries.

swisscovery lists more than 30 million books, series, journals and non-book materials as well as more than 3 billion electronic articles.

swisscovery is operated by the Swiss Library Service Platform (SLSP), which was founded by 15 university libraries. To date, 475 libraries across Switzerland have joined.

When the system goes live on 7 December 2020, around 150 libraries, including the libraries at BFH, will begin to use the national SLSP Courier service. HKB’s music library and EHSM’s Magglingen sports media library are pleased to announce that they will also offer this service from December 2020.

User account

How do I register for BFH swisscovery?

You can register here: https://registration.slsp.ch/?iz=bfh

Please note:

  • If you do not yet have a SWITCH edu-ID account, you can create one during registration.
  • Have your current library card ready so that you can enter the number. You will find the number you need below the bar code on the back of the BFH card.

Once you have registered for swisscovery, you can use your SWITCH edu-ID login for all SLSP libraries (you no longer need a separate account for each library or network).

What will happen to my data?

When you register, SLSP will import your personal details (name, address, telephone number, email address) from your SWITCH edu-ID account into the new swisscovery search portal. You can change your personal details at any time in your SWITCH edu-ID account or your institution/university profile. The changes will be transferred automatically to swisscovery. Library-specific details such as loans, orders and fees are recorded directly in swisscovery.

You can delete your user account at any time, provided there are no outstanding transactions showing (loans or fees). Simply delete your SWITCH edu-ID account or contact SLSP.

Transaction data is regularly anonymised and swisscovery deletes accounts that have been inactive for 10 years.

You will find more information about data protection on the SLSP website.

Can I manage my library card myself?

As a user you can add your library card(s) to your swisscovery account yourself or remove lost cards.

You will find the number you need below the bar code on the back of the BFH card.

How can I set my preferred address (home or work)?

Using the same link where you manage your library card, you can also set your preferred address.

Scroll down to the settings and click on the address you want. In order for you to choose between home and work, both addresses must first be recorded in your edu-ID account.

Library Card Management and Settings

Can businesses register too?

Businesses, institutions and libraries are not able to create a SWITCH edu-ID account. Contact SLSP directly via support@slsp.ch.

I do not live in Switzerland. Can I still register?

Users without a Swiss postal address can still create a SWITCH edu-ID account. Please note that, depending on your place of residence, the SLSP libraries may only be able to provide limited services

Where can I see my loans in swisscovery?

As of December 7, 2020, you will be able to see your loans in your account in your library’s swisscovery portal.

Do I have to present ID at my library counter once I have registered?

You do not have to present ID. When you register, your identity will be verified using your mobile number.

I have moved. Who do I notify about the change of address?

No one. It is your responsibility to update your personal details in your SWITCH edu-ID account. The library staff cannot do this for you.

Borrowing + Courier

How do I borrow books?

Starting on December 7, 2020, you will be able to discover all of the media held by the libraries participating in SLSP via your library’s swisscovery portal.

What are the borrowing regulations? (standard)

The following standard regulations apply to the borrowing of books:

  • 100 loans
  • 28-day loan period
  • 5 automatic renewals (provided the item has not been reserved by another user)

Different rules may apply to other types of media.

 

What is the SLSP Courier?

The SLSP Courier connects academic libraries throughout Switzerland and replaces previous courier services such as the IDS Courier and the NEBIS loan network. The SLSP Courier enables you to have books transferred from one library to another within 3-4 days for a fee of CHF 6 per item ordered. Certain institutions waive this fee for their members. The libraries at BFH, including EHSM, cover these costs on behalf of their students and staff.

Which libraries use the SLSP Courier?

When you order an item, you will see whether a library uses the SLSP Courier service.

 

Costs

Costs

Use of the on-site libraries and borrowing are free of charge. 

Reminder fees

Every reminder sent is subject to a charge. The fees are cumulative.

  • Recall: 1 day overdue (free of charge)
  • First reminder: 6 opening days after sending the recall  (CHF 5 per item)
  • Second reminder: 6 opening days after sending the first reminder  (CHF 5 per item (running total CHF 10))
  • Third reminder: 6 opening days after sending the second reminder (CHF 10 per item (running total CHF 20))

Fee table

Notification or recall

no charge, after 1 day

1st reminder

CHF 5.- per item after 7 days

2nd reminder

additional CHF 5.- per item after 14 days

3rd reminder

additional CHF 10.- per item after 21 days

Compensation for damage

repair costs as incurred

Compensation for loss

cost of replacement plus CHF 30.- administration fee

Debt recovery and enforcement fees

as necessary

Postage

CHF 12.- per item

SLSP Courier

CHF 6.- per item
(no charge for BFH members if pickup location is a BFH library)

Copies (if available)

PDF per email (Switzerland):  CHF 5.- per 20 pages
Paper copies (Switzerland): CHF 7.- per 20 pages

[April 2021]

Fees incurred can be paid at the library counter in cash, in certain libraries also with Twint.

If you have already received an invoice, payment is no longer possible at the library. 
 

Billing for chargeable services

Information on billing for chargeable services on swisscovery

With the go live of swisscovery in December 2020, the processing of invoices for fees and services via the library platform has also changed.

You will now receive the invoice for fees and services through SLSP, the provider of swisscovery. To ensure that everything runs properly, the automatic invoicing is currently being tested. The first invoice will then be sent by SLSP at the beginning of April 2021. It will contain the cumulative amount of chargeable fees and services you purchased since swisscovery went live until End of February (07.12.20 – 28.02.21). From April onwards, invoices will be sent monthly for the month before last (i.e., in May for March). We apologise for the delay of the first billing.

To ensure that everything runs correctly, the billing system is currently being tested. Please contact us if you have any questions or uncertainties: bibliotheken@bfh.ch.

In swisscovery, you can consult the fines and fees linked to your account directly under: My account > Fine + Fees

To find out what fees are charged on swisscovery, click here: bfh.ch/libraries > Terms of use > fee table.