IT information

BFH students and staff can find the most important information about BFH IT services and resources as well as free offers and discounts on hardware and software.

IT Support

Service hours

Monday – Thursday
7.30 am - 5.30 pm

7.30 am - 4.00 pm

At most locations, support is guaranteed by permanent support.
Details on opening hours can be found on myBFH.

Your first steps

In order to be able to use the BFH  IT services, you must first take the following steps:

As a BFH student or employee you will receive a personal user account with which you can use various services. You have already received your user name and your personal BFH e-mail address with your admission e-mail. Please activate your account by changing your password on in order to be able to use the IT services and portals. 

Have you forgotten your password? Contact the IT Service Desk.

Various IT services (including all Microsoft 365 services as well as the BFH VPN) require – in addition to user name and password – authentication with an additional factor (usually MS Authenticator App on the smartphone).

SWITCH edu-ID is a universal and secure digital identity for lifelong access to services within the university environment. To access certain services (e.g. Moodle), you need an edu-ID. Create your personal edu-ID with your private email address at and link it to your BFH account on

IT services for students and staff

These IT services and resources are available to you as a student or employee of BFH.

The BFHcard acts as a student ID card and incorporates additional practical features (building access, printing, etc.). Please note that different functions are available at different locations.

Please note that your e-mail address is BFH's official correspondence channel. Therefore, we ask you to check your BFH mailbox regularly or to set up an e-mail redirection to another mailbox via Your invoices for tuition fees and course costs will also be issued to you via your BFH e-mail account.

E-mail redirection

If needed, you have the option of forwarding emails to an external email address. It is your responsibility to ensure that the external inbox functions correctly and that you can receive and read BFH messages. You can set up email forwarding as follows:

Instructional video / Instruction

Outlook Web Access

Outlook Web Access gives you access to your email, calendar, contacts and tasks anywhere, at any time. You can access this service at and then log in with their Microsoft login (their email address starting with initials, e.g. and their BFH password. Confirm your registration by following the multi-factor authentication (MFA) procedure when requested to do so.

Synchronise BFH e-mails on your smartphone

Read your BFH e-mails from anywhere on your smartphone. To do this, install the Microsoft Outlook app and link it to your BFH account (see instructions).

IS-Academia is the university IT system used to manage all the information relating to academic business. This includes key functions of student and teaching administration in training and continuing education as well as individual performance agreements.

Students can use IS-Academia to enrol online for courses and continuing education programmes, and they can view curricula, modules and module descriptions as well as their own individual timetables.

Moodle is BFH’s central online learning platform. It supplements classroom lessons with virtual classrooms and allows lecturers to support lectures online and organise them efficiently. You can find teaching material and tests in Moodle to work on lessons, collaborate with other students and submit work. The “Moodle App” allows you to access Moodle through your smartphone or tablet.

Microsoft Teams is the central hub for teamwork and communication in Microsoft 365 and is available to all BFH students and staff. Register via the link below to launch and install the Teams app on your private computer. Log on using the short form of your BFH e-mail address ( and your BFH password. Please confirm the registration with an additional factor.

As a BFH student or employee, you can use one terabye of the OneDrive cloud storage service. This enables you to save files and synchronise them with other devices, share them with other people and work collaboratively. Log on using the short form of your BFH e-mail address ( and your BFH password. Please confirm the registration with an additional factor.

Multifunctional devices for printing, copying and scanning are available at all BFH sites. These can be accessed using the BFHcard. Print jobs can be collected within 72 hours from any device at the university. Mobile printing is also available.

You can find the instructions for this in the BFH CampusApp.

A VPN connection allows access to the BFH network from outside. You can access services and files which are normally only available from within the university network from home or any other location via VPN. Log in with your BFH username and BFH password. Confirm your registration with the additional factor. On private devices you need to install the VPN client.

All BFH sites have extensive WiFi coverage. Connect to the “bfh” network using your BFH user name and password. In addition, the network “eduroam” gives you free wire-less Internet access at other educational institutions around the world. Log on to eduroam using the short form of your BFH e-mail address ( and your BFH password.

Offers and discounts for students and staff

BFH students and staff can take advantage of a wide range of offers, services and discounts. This includes numerous sports and leisure offers, language support, childcare and discounts on software and hardware.

You have free, straightforward access to a range of Microsoft 365 applications via the corresponding portal. Log on using the short form of your BFH e-mail address (
and your BFH password. Please confirm the registration with an additional factor.

Information for students and staff

Keep updated

Your day at the BFH all in one place! Timetable, directory of lecturers, convenient room finder, IT concerns: The BFH Campus App gives you access to all the information you need for your BFH studies.

The intranet is used to communicate information about maintenance and faults as well as information about new IT services. Subscribe to the news and have this information delivered direct to your inbox.

Subscribe to the free SMS info service. The service provides information in case of major IT disruptions. Send an SMS with “START BFH” to 076 601 09 63.

Security advice

To ensure that you are on a genuine BFH site when logging in to the various portals (Webmail, Intranet, etc.) please note the following: